Privacy Policy

The confidentiality of your personal data is one of the main concerns of MAXSAFE ENERGY SRL, headquartered in Bucharest, Romania, as a data controller.

This document aims to inform you about the processing of your personal data in the context of using the website maxsafe.ro, hereinafter referred to as the "site."

Contents

Categories of personal data processed
Purposes and legal basis of processing
Duration of data processing
Disclosure of personal data
Transfer of personal data
Your rights
Minors’ confidentiality
Changes to the privacy policy

1. Categories of personal data processed

A. If you are a client of the site:

We process personal data you provide, such as:

Full name
Phone number
Email address
Billing address
Delivery address
Data regarding your use of the site (e.g., behavior, preferences, habits on the site)
Any other data provided directly when creating a user account, placing an order, or otherwise using the site

If you create a user account using your Facebook or Google account, we process the public profile data provided by those apps: username and email address.

If you create a user account only before completing a product order, your email will be used to automatically create an account. If the order is not completed, the account and provided data will be automatically deleted.

B. If you are a visitor of the site:

We process personal data you provide:

Directly, e.g., through the contact/question/complaint forms
Indirectly, e.g., IP address, browser type, navigation duration, search history, operating system, language, pages viewed, URLs visited, click sequences, viewed/searched products, interaction with pages (scrolling, clicks, mouse movements), user behavior

2. Purposes and legal basis of processing

A. For clients:

Contract execution: Processing personal data to manage orders, validate, ship, invoice, provide order status updates, and handle returns.
Basis: Performance of the contract between you and MAXSAFE ENERGY SRL (as per terms and conditions). Providing data is necessary; refusal may prevent contract fulfillment.
Legal obligations: Processing for legal, fiscal, and archiving requirements.
Basis: Compliance with legal obligations. Providing data is necessary; refusal may prevent fulfilling legal obligations and providing services.
Marketing: Sending commercial communications via email/SMS about products and services.
Basis: Consent. You can give consent during account creation or in "My Account" settings. You can unsubscribe anytime via links in emails/SMS or in "My Account."
Analytics and profiling: To analyze site performance, improve user experience, and create consumption preference profiles.
Basis: Legitimate interest. Providing data is voluntary; refusal has no negative effect.

B. For site visitors:

Marketing communications (via newsletter sign-up, email/SMS). Basis: Consent. You can unsubscribe anytime via email/SMS or account settings.
Complaint handling and site improvement: To monitor traffic and improve site experience. Basis: Legitimate interest. Providing data is voluntary; refusal has no negative effect.

3. Duration of processing

We process personal data as long as necessary for the purposes above.

Clients: Data is kept for the duration of contractual relations and afterward as required by law (e.g., financial documents for 10 years).
Deleting your account will stop marketing communications but may not automatically delete personal data. You can request full deletion as detailed in Section 6.
Account deletion requests for accounts with active orders can only be processed after order completion.
Withdrawal of marketing consent stops processing for marketing purposes only.

4. Disclosure of personal data

We do not rent or sell your personal data.

Data may be accessed by third parties (service providers, transport operators, hosting/IT companies) as data processors, under confidentiality obligations.

We may also disclose data to public authorities in cases such as:

Site administration
Awarding prizes from promotional campaigns
Site maintenance, personalization, and improvement
Data analysis, research, and feature development
Sending marketing communications
When required by law

5. Transfer of personal data

Personal data may be transferred outside Romania, only to countries within the European Union.

6. Your rights

Under data protection laws, you have the following rights:

Right to information – receive details of processing activities
Right of access – confirm processing and access your data
Right to rectification – correct inaccurate or incomplete data
Right to erasure ("right to be forgotten") – subject to certain conditions; anonymized data may still be used for statistics
Right to restriction of processing
Right to data portability – receive data in a structured, readable format and transfer to another controller
Right to object – object to processing based on legitimate interest, public interest, or direct marketing
Right not to be subject to automated decision-making, including profiling
Right to complain – contact the National Authority for Personal Data Supervision or competent courts

For questions or to exercise your rights, contact: [email address]

7. Minors’ confidentiality

We do not knowingly collect information from persons under 18. If such data is obtained by mistake, parental consent will be sought or the data deleted. Contact us if you find any such information.

8. Changes to the privacy policy

We reserve the right to modify this policy. Major changes will be communicated by email or displayed on the site.

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